In case of a damage
Dear customer,
in order to obtain compensation in case of damaged packages delivered by the post office, you need to proceed with package and content within 7 days to your local post office to file a claim. It needs to be filed on offical local post office claim forms and send to us in copy. If you fail to do so within 7 days, the claims will not be accepted by the Post Office and no refund will be issued.
We cannot tell you how fast the compensation will be made available, it depends on the country and its post office.
Shipping Damage – What to Do in Case of Damage
Despite the utmost care during shipping, transport damage may occur in rare cases. To help you quickly and easily, please follow the instructions below. The procedure varies depending on the delivery country:
Shipping Damage – Within Germany
Your goods or packaging arrived damaged? Please proceed as follows:
- If there is visible external damage, ask the delivery driver to confirm it in writing upon delivery.
- Report the damage to us as soon as possible – ideally within 24 hours: info@mikon-online.com
- Contact us before returning the item. Please do not send back damaged goods without prior notice!
- If possible, take photos of the parcel and packaging.
Do not discard the packaging – wait for our response.
Shipping Damage – International (Outside Germany)
Here’s what to do if damage occurs abroad:
- If there is visible external damage, ask the delivery driver to confirm it in writing.
- Take photos of the damage and packaging, and report it to your local carrier within 5 days, including the photos.
- Also report the damage to us as soon as possible at info@mikon-online.com, including:
- Photos
- Short description of the damage
- Order number
- (If applicable) contact with the delivery service
Keep the packaging and the damaged goods.