In case of a damage

Dear customer,
in order to obtain compensation in case of damaged packages delivered by the post office, you need to proceed with package and content within 7 days to your local post office to file a claim. It needs to be filed on offical local post office claim forms and send to us in copy. If you fail to do so within 7 days, the claims will not be accepted by the Post Office and no refund will be issued.

We cannot tell you how fast the compensation will be made available, it depends on the country and its post office.